Patient Resource #8

Virtual Tour of Civic Emergency Department

This video was created to put our patients at ease during the COVID-19 pandemic and reassure them that we are taking precautions to keep everyone who needs emergency medical care safe during this pandemic. If you need emergency medical care, do not hesitate to come to the hospital!


  1. To provide information on what to expect in the unfortunate situation you are required to visit the emergency room
  2. Decrease your anxiety related to the “unknown”
  3. Answer questions and address concerns
  4. Inform you of our routines and practices during COVID-19


Content Experts: Cari Poulin (Nurse Educator), Elizabeth Clark (Clinical Manager), Dr. Guy Hebert, Chief & Chair, Department of Emergency Medicine 

Main Entrance Screeners (2): Chantal Bornais and Elsa Florez

Triage Nurse: Lorie Messier

Registration Clerk: Chelsea Stevens

Urgent Care Clerk: Karina Blais

Urgent Care Nurse: Sara Leppington

Emergency Physician: Dr. Adam Parks

Written and Directed by: Ms. Kaitlin Endres, Medical Student at uOttawa and Simulation Technician at The Ottawa Hospital

With support from Dr.Glenn Posner, Medical Director, TOH Simulation Patient Safety Program

Published by toheducation

We are The Ottawa Hospital's Department of Education, representing over 12,000 staff and 5000 students across our campuses.

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